National Administrative Professionals Day, coming up on April 30, is an occasion to recognize and celebrate the hardworking administrative professionals who keep your office running smoothly. As an office manager, this day is an opportunity to show your appreciation for the critical role your administrative staff plays in the success of the organization. Here’s why National … [Read more...] about How to Celebrate National Administrative Professionals Day
Managing the office
What to Do If You’re the One Who’s Always Late
Let’s be honest—being an office manager who struggles to get to work on time can feel a little awkward. You're the one who sets the tone for the office, enforces policies, and expects your team to be punctual and professional. So when you're racing through the door with your coffee in one hand and your bag half-zipped, it can throw off your whole day—and your credibility. If … [Read more...] about What to Do If You’re the One Who’s Always Late
Cheat Sheet for the Manager of a Small Medical Office
Managing a small medical office means juggling a wide range of responsibilities, from keeping daily operations running smoothly to staying on top of billing, compliance, and patient satisfaction. This cheat sheet is designed to help you stay organized, prioritize your workload, and make sure nothing falls through the cracks. Whether you're opening the office for the day or … [Read more...] about Cheat Sheet for the Manager of a Small Medical Office
Running a Small Medical Office Without Running Yourself Ragged
When you manage a very small medical office—maybe just you and one or two others—you're not just overseeing the work. You're right there in the trenches: answering phones, checking in patients, billing insurance, fixing the printer, and handling HR tasks when needed. It's a lot. The trick to thriving is learning how to switch hats efficiently. Start with a Clear … [Read more...] about Running a Small Medical Office Without Running Yourself Ragged
The Power of Good Habits for Office Managers
Your role demands a unique blend of organization, leadership, and adaptability. The ability to develop and maintain good habits can be a game-changer in managing your workload, reducing stress, and boosting your effectiveness. Drawing insights from popular books like Atomic Habits by James Clear, this article explores the power of habits and practical steps for building … [Read more...] about The Power of Good Habits for Office Managers
5 quick ways to make your waiting room more welcoming
A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room. 1 Keep it clean All places of business should be clean, but arguably none more than a medical practice waiting room as it speaks to the quality of care. Take a look around. Are the windows and doors clean? Is there dust on the tables? Does the … [Read more...] about 5 quick ways to make your waiting room more welcoming
Cheat Sheet: Common Medical Office Software Functions
This cheat sheet provides a quick guide to understanding the essential functions of commonly used medical office software systems, including Electronic Health Records (EHR), practice management software, and billing systems. Use this to ensure efficient, accurate, and streamlined processes. 1. How to Search for and Update Patient Records Search Patient … [Read more...] about Cheat Sheet: Common Medical Office Software Functions
Patient Experience Checklist
Here's a Patient Experience Checklist tailored for a medical office manager to ensure a positive patient experience: Welcoming Patients Greet patients promptly and courteously as they arrive. Ensure front desk staff maintains a friendly and professional demeanor. Provide any necessary forms or information efficiently. Waiting Area Management Confirm … [Read more...] about Patient Experience Checklist
The Future of Medical Office Management: How AI Can Simplify Your Workload
If you’re working in medical office administration, learning to use AI can significantly improve your workflow and enhance patient care. Here are some practical ways to get started with AI in your role: 1. Learn the Basics of AI in Healthcare Begin by understanding what AI is and how it’s applied in healthcare. There are plenty of free online courses that introduce AI … [Read more...] about The Future of Medical Office Management: How AI Can Simplify Your Workload
Benefits of telehealth and how to integrate it into your practice
You're always looking for ways to improve patient care and streamline operations. One game-changer is telehealth, which offers benefits for both your patients and your clinical and office team. First off, telehealth is incredibly convenient. Patients love it because they can have appointments without leaving the comfort of their homes. This is especially great for those with … [Read more...] about Benefits of telehealth and how to integrate it into your practice