When responding to Medical Office Manager's readers' survey, many managers said the most difficult part of their job is finding time to get all the work done. So here are four good time management recommendations from workflow advisor Jason Womack of Ojai, CA, author of "Your Best Just Got Better: Work Smarter, Think Bigger, Make More." These recommendations cover … [Read more...] about Not enough time in the day? Here are four good ways to find new minutes
Managing the office
The four aces of hiring: work attitude, willingness, know-how, and personality
To choose the right job candidate, look beyond the hard skills of education and experience and place heaviest emphasis on four soft skills. They are: the performance mindset willingness know-how personality Miss any of those four, and the hire is going to be a disaster, says business consultant, trainer, and coach Patrick Valtin, author of the book,"No-Fail Hiring." It's … [Read more...] about The four aces of hiring: work attitude, willingness, know-how, and personality
Surviving seven types of nightmare personalities
They may do good work but their obnoxious personalities spawn resentment and negativity. Don't hesitate to strike hard at negative staffers, says Blaine M. Loomer, a management consultant and author of the book, "Corporate Bullsh*t: A Survival Guide." Let them carry on and the office can get more unpleasant every day—for both management and staff. He lists the seven most … [Read more...] about Surviving seven types of nightmare personalities
Are you managing or mentoring your staff?
Good managers manage. If this seems like an obvious statement, consider the many areas of the practice you manage: patient scheduling, billing and collections, purchasing and leasing, office technology, compliance, and others. You also manage a staff. If this, too, seems obvious, ask yourself a question: Have you ever taken the time to think about what "managing a staff" … [Read more...] about Are you managing or mentoring your staff?
How can I get my staff to work as a team?
Q: My staff consists of smart, capable individuals, who are great at accomplishing their own tasks. But when it comes to teamwork, especially team projects, results are sorely lacking. What am I doing wrong? A: First, kudos on what sounds like a great staff. "Smart, capable individuals" certainly provide a strong foundation for building a team. But, as you've discovered, … [Read more...] about How can I get my staff to work as a team?
A little money here, a little there; where to find the sleeping savings
When the money's tight, the manager has to squeeze the nickels—particularly in a small office where falling revenues are keenly felt. And a New Jersey manager has done just that. She has found appreciable savings on expenses that come in month after month but tend to get overlooked in more profitable times. With two physicians, one nurse practitioner, and only five staff, the … [Read more...] about A little money here, a little there; where to find the sleeping savings
Ohio staff spend one day a month in each of the other positions
The profit margin is so small that no medical office can afford to have people doing bits of work, says the manager of a digestive health medical practice in Ohio. For efficiency, everybody has to have a concept of what everybody else is doing. To achieve just that, she requires her staff to spend one day a month in each of the other jobs. Sometimes one person sits with … [Read more...] about Ohio staff spend one day a month in each of the other positions
With quality a monthly topic, improvements are never ending
A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions. Quality is part of the agenda of the monthly business meetings, which include both staff and physicians, says practice manager Jennifer Jamula of Pediatric Surgeons of West Michigan. “Anything somebody thinks needs improvement” is open to discussion – patient care, … [Read more...] about With quality a monthly topic, improvements are never ending
The patient privacy epidemic and what can be done about it
By Mark Hughes In most medical office or hospital reception areas, speech privacy is virtually nonexistent. Because these spaces rarely have walls or partitions to block sound, patients often overhear conversations between office personnel and other patients. Lack of speech privacy is by no means confined to reception areas and pharmacy lines – the problem is also present … [Read more...] about The patient privacy epidemic and what can be done about it
12 tips for boosting patient payment
The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment. 1 Include a return envelope with the bill. This makes it easier for the patient to pay and also ensures the payment is addressed correctly. 2 Use colored return envelopes. They make the bill stand out from the … [Read more...] about 12 tips for boosting patient payment