The best staff training, says a Missouri medical office manager, is the training staff give one another. At the OB/GYN office, staff do just that. They hold training sessions for one another on a "when-needed, what's-needed, and who-needs-it" basis. The office has four physicians and 25 staff. There's no set routine. The manager simply schedules an in-service whenever she sees … [Read more...] about Missouri staff train each other on solving the day-to-day issues
MO
Profit-boosting ideas welcome at staff meetings
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for recommendations, practice manager Jackie Arzooyan of Canton Asthma & Allergy in Canton, MI, sets aside staff meeting time for them. The process is an easy one. When she draws up the agenda for a meeting, Arzooyan includes a question for everybody to think … [Read more...] about Profit-boosting ideas welcome at staff meetings
Same-sex marriage ruling brings in new legal issues
Plus new emphasis on discrimination Though it applies only to states where same-sex marriage is legal, the recent Supreme Court ruling on gay marriage warrants attention from managers in all states. For those in Washington, DC, and the 13 states where gay marriage is recognized, there are new employment law requirements. For those in all the other states, the ruling calls for … [Read more...] about Same-sex marriage ruling brings in new legal issues
Health reform’s delay on the employer mandate raises lots of questions
There’s a new delay in health care reform. It’s a one-year postponement of what’s known as the employer mandate of the Affordable Care Act. That mandate says large employers, or those with 50 or more full-time employees, have to provide health insurance for their employees or pay a penalty. Originally, the requirement was supposed to take effect this coming January. Now the … [Read more...] about Health reform’s delay on the employer mandate raises lots of questions