What do old-school electric typewriter manufacturers and medical practices have in common? More than you might think. Ron Howrigon, president and CEO of Fulcrum Strategies, a healthcare consulting firm, tells the story of two of highly competitive typewriter manufacturers, one of which adapted to change and thrived and another which kept manufacturing typewriters right up to … [Read more...] about How to become a patient-centered practice and improve your profitability
Technology
Are you managing or mentoring your staff?
Good managers manage. If this seems like an obvious statement, consider the many areas of the practice you manage: patient scheduling, billing and collections, purchasing and leasing, office technology, compliance, and others. You also manage a staff. If this, too, seems obvious, ask yourself a question: Have you ever taken the time to think about what "managing a staff" … [Read more...] about Are you managing or mentoring your staff?
4 ways to keep your cool in the midst of chaos
By Cheryl Toth How well do you think you handle stress at work? I used to think I was pretty good at it, until a few years ago, when I realized I wasn't. I was working for a healthcare technology company that was young and rapidly growing. Every day, my task and responsibility list seemed to grow exponentially. At first it was exciting, but after a while I was buried under a … [Read more...] about 4 ways to keep your cool in the midst of chaos
25 ideas for going green at work
To help celebrate Earth Day, here are 25 ideas for going green at work from FlexJobs, a telecommuting and flexible job site that has long promoted going green in its business practices. Take a look at these tips and then consider going green whenever possible, every day. It's easier than you might think to make every day Earth day. Reduce or eliminate your paper usage. Print … [Read more...] about 25 ideas for going green at work
How telehealth can help medically complex elders achieve better outcomes while also reducing healthcare costs
A recent study conducted by Seniorlink, Inc. found that medically complex patients age 65 and older had dramatically lower rates of hospitalizations, emergency room visits, and falls when family caregivers and clinicians engaged with each other through a technology-enabled care plan. The analysis also revealed that this approach resulted in a significant reduction in healthcare … [Read more...] about How telehealth can help medically complex elders achieve better outcomes while also reducing healthcare costs
Future of Health survey finds patients and doctors want more digital interaction
Both consumers and physicians are eager for increased digital engagement, according to a new nationwide poll released by Ernst & Young LLP (EY) last week at HIMSS18. (HIMSS stands for Healthcare Information Management Systems Society.) More than half (54%) of consumers surveyed indicate a comfort level contacting their physician digitally, and express interest in using … [Read more...] about Future of Health survey finds patients and doctors want more digital interaction
How telehealth is helping emergency eye care teams
DigiSight Technologies, a digital health company, has launched a telehealth solution that enables healthcare teams to collaborate and make informed decisions at the point-of-care at thirteen Banner Health facilities across Arizona. Using Paxos, Banner Health has introduced a teleophthalmology program that allows emergency room doctors to capture the image of a serious eye … [Read more...] about How telehealth is helping emergency eye care teams
What makes a successful practice manager
By Shane Carter bio Being a practice manager in today's health care environment is a very tough job. Disruptive and transformational change is underway in health care delivery. The modernization of health care has created a complex, changing environment that requires a successful practice to employ technology, advanced systems, and an educated and dedicated staff. Because … [Read more...] about What makes a successful practice manager
What’s the ‘employee experience’ like at your medical practice?
Professionals have been talking about the customer experience, the patient experience, and the candidate experience for years, so it was bound to happen. Another term is now being batted around in human resource and management circles: the employee experience. Before you dismiss it as another buzz term or, worse, a fad, consider the implications of ignoring this crucial … [Read more...] about What’s the ‘employee experience’ like at your medical practice?
Six HIPAA violations you may be missing
Is your practice HIPAA compliant? Are you sure? Most health-care providers take very seriously this federal mandate to protect patient privacy—at least in theory. In practice, however, lots of things get missed. "When HIPAA was new and everyone was going to lectures and conferences and getting training, everyone was on top of it," says Erika Adler, an attorney specializing in … [Read more...] about Six HIPAA violations you may be missing