We’ve become accustomed to attending work meetings on Zoom and other video conferencing platforms in the last few years. But you might not be at ease as the leader of a Zoom meeting for your medical office team. Here are some tips for conducting a successful video work meeting: Set a clear agenda: Before the meeting, create an agenda that outlines the topics to be … [Read more...] about 7 tips for leading a video meeting
Technology
How to pick the right medical billing software
Medical billing software is a vital component of healthcare administration. It automates the billing process, reduces errors, ensures compliance with regulatory standards, and facilitates quicker reimbursement from insurance companies and patients. The right software can save your practice time and money, allowing your staff to focus more on patient care. Key Considerations … [Read more...] about How to pick the right medical billing software
Have you been ghosted by a colleague?
By Lynne Curry Question: At first, I believed my coworker’s BS. “Jenna” and I have been good friends for years, and I helped get her job as our managing partner's executive assistant. So, when Jenna said she accidentally left my name off the meeting invite, I believed her. But it happened again. And again. I can’t stand meetings, but they matter in our company and … [Read more...] about Have you been ghosted by a colleague?
Better patient communication for better care and engagement
Effective patient communication is at the heart of a successful medical practice. It's not just about delivering medical care; it's also about creating a meaningful and lasting relationship with your patients. In today's digital age, the landscape of communication has expanded, offering numerous channels to connect with patients. From appointment reminders to follow-up care … [Read more...] about Better patient communication for better care and engagement
Could your organization’s website reveal your HIPAA non-compliance?
By Danika Brinda Did you know that your organization’s website can reveal to the world that you are out of compliance with HIPAA? A quick look at your organization’s website could reveal to a HIPAA auditor that your organization is struggling with HIPAA compliance. Wondering what I am referring to? The Notice of Privacy Practices! The regulations state that your … [Read more...] about Could your organization’s website reveal your HIPAA non-compliance?
3 tips for better patient education
The link between patient education and outcomes is clear: When patients understand their diagnosis and treatment plan, they’re more likely to become and remain healthy. In fact, health literacy—the degree to which individuals can obtain, process, and understand basic health information needed to make appropriate health decisions—should be a top priority for medical practices … [Read more...] about 3 tips for better patient education
Spring a pop quiz for your training program
By Doug Striker Remember tests in school? Pop tests? Quizzes? And the dreaded finals? As students, they were the bane of our existence. As trainers, however, we need to test ourselves and our programs constantly. If they aren’t working, our offices may fall behind. And that is a big deal. It is critical that you know how to evaluate your training program. (I know our … [Read more...] about Spring a pop quiz for your training program
Leveraging voice technology for streamlined operations
Voice technology, powered by sophisticated natural language processing and artificial intelligence, has emerged as a powerful tool that can revolutionize the efficiency and productivity of medical office management. Here are some ways in which voice technology can be harnessed to optimize workflow, improve patient interactions, and streamline administrative tasks. 1. … [Read more...] about Leveraging voice technology for streamlined operations
Integrating telemedicine into your practice
The healthcare landscape is evolving, and telemedicine has emerged as a transformative tool for medical practices to expand their reach, improve patient access, and provide high-quality care remotely. Integrating telemedicine services into your practice requires careful planning and execution, considering aspects like technology, staff training, patient communication, and … [Read more...] about Integrating telemedicine into your practice
Is healthcare SEO really worth the investment?
Years ago, planning a marketing campaign was a simple process. With fewer mediums available to reach potential clients, it was more about how much to spend and less about where to invest those resources. Today, though, the healthcare digital marketing landscape has changed dramatically. Instead of just print options, we now have things like pay-per-click (PPC), search engine … [Read more...] about Is healthcare SEO really worth the investment?