By Karen Zupko Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 4 ways to reduce the … [Read more...] about How to find out if the candidate can actually do the job
Technology
How to stay vigilant without hiring a surprise attack ninja
Remember the Pink Panther movies? Peter Sellers’ character, Inspector Clouseau, hired “Cato” to randomly attack him. He thought unexpected ninja attacks would keep him every vigilant. While the over the top comedy is ridiculous, it does remind us of how to approach cybersecurity. You do not need to hire someone with a kendo stick to beat your staff into compliance, but frequent … [Read more...] about How to stay vigilant without hiring a surprise attack ninja
Zoom hiders: Camera shy or disengaged?
By Lynne Curry Question: For our mandatory manager meetings, I show up on time so my attendance is noted, and then get through the meetings by multi-tasking. It’s easy enough to hear what’s said as I get other work done. I cover this up by always making a positive comment on at least one of the manager’s proposals. I leave my video off, though, and when the manager chastised … [Read more...] about Zoom hiders: Camera shy or disengaged?
5 ways your medical office can violate HIPAA
The HIPAA Privacy Act is a federal law that was established in 1996 to set provisions and standards for the protection of personal health information. The rule puts limits and conditions on the use and disclosure of patient medical information. It also gives patients the right to obtain a copy, examine, and request corrections to their records. Though most medical practices are … [Read more...] about 5 ways your medical office can violate HIPAA
Make your patients happier with these communication tips
By Mike Rigert Even though modern patients appreciate the ease and convenience of digital communication with your practice through automated text reminders and real-time communication, we can’t lose sight of the importance that personal interaction has in keeping those relationships strong. A HealthGrades study showed that patients’ communication with front office staff are … [Read more...] about Make your patients happier with these communication tips
7 ways to cut costs with a greener office
By Daryll Esposito The well-being of our planet is a universal concern, but it’s not always front-of-mind when we’re busy at work. The good news is that making greener choices at the office is not only better for the environment, it’s better for your budget too. With Earth Day this week on April 22, it’s time to look at some environmentally friendly improvements. Some common … [Read more...] about 7 ways to cut costs with a greener office
8 simple steps to improve virtual presentations
Today’s hybrid workplace means you may have to conduct training and information sessions for remote staffers. You need to know how to best present yourself and your material virtually, using tools such as PowerPoint slide shows. Consider these tips to ensure your audience gives full attention to your presentation without being distracted by glitches. Format your virtual … [Read more...] about 8 simple steps to improve virtual presentations
Is your contact form providing a back door for cybercriminals?
By Doug Striker As automated email filtering gets better at screening for phishing attempts, criminals are responding by looking for attack techniques that evade those tools. Believe or not, their newest tactic is to fill out online contact forms and then use the response process to sneak malware into your system. By now, we are all familiar with email phishing. Most medical … [Read more...] about Is your contact form providing a back door for cybercriminals?
8 ways to make your meetings zoom by
By Lynne Curry If you dread meetings–attending them, hosting them–and long for meetings to become more than a necessary evil, you can make it happen. Not long ago, I hosted a two-day, 15-hour meeting that the 17 attendees said “zoomed by,” “was fun, kept me engaged the entire time,” and “made an hour seem like five minutes.” Here’s how we did it. 1. A “you” start We started … [Read more...] about 8 ways to make your meetings zoom by
3 key training initiatives for healthcare staff in 2022
By Tolu Ajiboye Every year presents a new opportunity to upgrade your employees’ skills. This year the opportunity for staff growth is even greater than normal. With the pandemic and staffing upheaval overwhelming practices over the last two years, routine training exercises (understandably) fell through the cracks for many. Moreover, having to hastily adopt new protocols and … [Read more...] about 3 key training initiatives for healthcare staff in 2022