By Dale Henry bio I'm a service snob! I am addicted to nice hotels, great restaurants, and being pampered. Who isn't? That feeling of being cared for and having everything you want delivered with a smile is intoxicating to say the least. Once you have had someone exceed your expectations, it is just a little frustrating to have someone do it out of ritual. As they say, it's … [Read more...] about Exceeding expectations or resetting the watermark of leadership
Your career
Editor watches staggering changes in medical office management
By Susan Crawford Founding Editor Dear Readers: Medical Office Manager’s first issue came out in November 1987. And now after 26 years as your editor, I have retired. This is a good time to look at the issues and conundrums you as manager have faced during all that time and to congratulate you on a job well done. The changes have been staggering. You have kept up with them … [Read more...] about Editor watches staggering changes in medical office management
For the female manager: to be successful, follow the lead of the men
It’s a sex thing. In the professional world, women tend to undersell themselves. And the fallout is money. Studies show that women make only 77% of what their male working counterparts earn, and usually earn less even when they have the same job description and same education. Why? Because men present themselves in a stronger, more complimentary light, says Vickie Milazzo, a … [Read more...] about For the female manager: to be successful, follow the lead of the men